INAP Launches First-of-Its-Kind Managed Cloud and Monitoring Service
Intelligent Monitoring combines the best elements of advanced monitoring software with proactive and transparent support experience
Powered by INblue, INAP’s new cloud management and support platform, the service is optimized for Windows and Linux Bare Metal hosting customers
Intelligent Monitoring was designed to combine the best elements of advanced monitoring software with a proactive and transparent support experience. The technology comprehensively tracks and measures the health of the customer’s server environment, including hardware, resources, applications, and OS services for Linux and Windows. INAP support technicians immediately remediate identified issues via a proprietary, software-defined Smart Workflow System. Throughout the process, customers are updated via the INAP INblue desktop and iOS mobile application, where they can track INAP’s progress, review metric and log data, and communicate with assigned technicians from a single screen.
“Infrastructure monitoring strategies are only as good as the actions that follow alerts,” said
According to INAP’s The State of IT Infrastructure Management report, infrastructure monitoring is the
In addition to an improved service experience, Managed Bare Metal customers also have access to the same enterprise-grade monitoring and management tools used by INAP technicians, offering functionality and control that will eliminate the need for customers to invest in third-party remote monitoring and management solutions. Those include:
- Remote execution and scripting
- Unified log management
- Patch management and automation
- Port, service and URL monitoring
A separate edition of Intelligent Monitoring is available to Bare Metal customers who do not subscribe to an INAP managed services plan, offering the same toolkit of advanced monitoring and infrastructure controls without the backing of INAP’s Service First Support team. Future releases of Intelligent Monitoring will include tailored service for INAP Private Cloud customers.
- View the Intelligent Monitoring explainer video and product features
- Download the Intelligent Monitoring data sheet & FAQ [PDF]
Source: Internap Corporation